NAMI National Alliance on Mental Illness

St George, UT

I Have a Crisis Now – What do I do?

When do I use 911?

If a person is in danger of harming themselves, or someone else, call 911 immediately.

Washington County Police Crisis Intervention Team (CIT)

The CIT is a group of police officers who have been trained to handle situations involving people with mental disabilities. When you call the dispatcher make sure that you request that a CIT trained police officer responds to your call.

Call (435) 627 4300

NAMI Crisis Text Line

R U There?

A new counselling service harnesses the power of the text message

This Crisis Text Line, the first and only national, 24/7 crisis-intervention hotline to conduct its conversations (the majority of which are with teen-agers) exclusively by text message.

Text “NAMI” to 741741. Anyone who sends a text receives an automatic response welcoming her to the service. Another provides a link to the organization’s privacy policy and explains that she can text “STOP” to end a conversation at any time.

Meanwhile, the incoming message appears on the screen of Crisis Text Line’s proprietary computer system. The interface looks remarkably like a Facebook feed—pale background, blue banner at the top, pop-up messages in the lower right corner—a design that is intended to feel familiar and frictionless.

The system, which receives an average of fifteen thousand texts a day, highlights messages containing words that might indicate imminent danger, such as “suicide,” “kill,” and “hopeless.” Within five minutes, one of the counsellors on duty will write back. (Up to fifty people, most of them in their late twenties, are available at any given time, depending upon demand, and they can work wherever there’s an Internet connection.)

An introductory message from a counsellor includes a casual greeting and a question about why the texter is writing in. An average exchange takes place over a little more than an hour, longer if there is the risk of suicide.

Note: this section is paraphrased from an article in the New Yorker Magazine. See the full text here:

IHC Behavioral Health Access Center

The Behavioral Health Access Center offers short-term 24-hour stabilization for patients who are in crisis but do not necessarily need to be admitted for inpatient care. Patients can stay up to 24 hours, but the average stay is 12 hours.

People who might seek the help of the Access Center include those who are struggling with thoughts of self-harm or having troubles in their daily life. The center provides a place where they can find help or resources.

When a patient arrives at the Access Center, they are given a medical evaluation and then speak with a crisis worker, an advanced practice clinician and a psychiatrist. They talk through their crisis and are offered community resources for any further care they may need.

The new Access Center has nine patient bays. It is in the same building as the emergency room, allowing patients who go to the ER during crisis to be more easily transferred to the Access Center.